Welcome
We offer you beautiful custom painted oil portraits from your photos and exceptional customer service. We employ only the most talented, experienced professional artists to paint your personalized oil portraits.
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Our Portrait Galleries
Frequently Asked Questions
COMPANY RELATED
PRODUCT RELATED
- What type of photos can I convert into portraits?
- How will my portrait look?
- Can I combine several images in only one portrait?
- Can I make a special request?
- Will my portrait be signed?
- How do you turn photos into portraits?
- How do I place an order?
- How do I send my photos?
- What format is required for my digital photos?
- I don’t have any digital photos. What should I do?
- How will I be informed about the status of my order?
- How long will the portraits take to be delivered?
- Will I be able to review my portrait before it is sent?
- How will my portrait be packed for shipment?
- Are gift certificates available?
- How do I know if I will like the finished portrait?
- I have a public shop where I would like to sell your portraits. What should I do?
PRICES / PAYMENT
- What are your prices?
- When do I have to pay when placing my order?
- Why do I have to submit 20% of the payment when I place my order?
- What happens with the 20% I have already paid if I don’t like or want the completed portrait?
- What currencies do you accept?
- What methods of payment do you accept?
- I am nervous about making an online purchase. What safety precautions do you use to protect my personal and financial information?
Who are you?
Guaranteed Portraits belongs to Pictum Qualitas Ltd with office in Madrid (Spain). The Pictum Qualitas Group represents different artists worldwide and several of these artists specialize in portrait painting. You can read more about Guaranteed Portraits in the About Us section.
Who is going to paint my portrait?
Your portrait will be painted by a portraitist specialized in oil portrait painting. Depending on the characteristics of your photo and the specifications you provide, we will assign your portrait to the painter who we feel will do the best job. If you have seen a particular portrait on our website that you especially like, let us know and we will ask the artist who has completed this portrait to paint yours. You can review our past paintings at the different online galleries by visiting the following links:
What types of photo can I send for my portrait?
You can send us any photo you would like us to transform into a portrait.
The most common photos we receive to convert into portraits are self photos, photos of children, of family, of special events such as an anniversary, wedding, or graduation ceremony, of pets, of a favourite trip or as photos of any special or memorable events.
If the photo you choose is not very high quality, we recommend sending additional pictures for reference purposes. Please note that we do not know the people who are going to be painted. Therefore, we have to guide ourselves by using the material you supply in order to do the best possible job. For example, if the original photo is poorly illuminated, a different photo may show us certain details such as the skin or hair color which may not be as evident in the original photo. If this is the case, please explain the aspects you would like our artists to bear in mind when painting your portrait
In our section How To Select A Suitable Photo For A Custom Oil Portrait, you will find more details to help you select a suitable photo to transform into a portrait.
How will my portrait look?
Your portrait will be similar to the ones that you will find on our website since they will be painted by the same portrait artists.. The artists will paint your portrait with the same care and dedication that they have displayed when painting the portraits on our website. The treatment of the image, the light, the color and the similarity which exists between the original photo and the final portrait will be similar to our online portrait examples..
For more details on how your portrait will be painted, you can read our section How our professional artists paint your oil portraits.
Can I combine several images in only one portrait?
Yes, we can combine several photos in only one portrait. If this is what you intend to do, we recommend that you closely read our section, how we combine two images in one oil portrait. In this section, we detail the aspects you will need to consider when selecting the appropriate photos to obtain optimum results in your final oil painting.
Can I make a special request?
If you have a special request you would like us to consider, please notify us when you place your order in the comments field of the online order from. You should explain all the aspects you would like us to consider when our artists paint your portrait.
For example, you may want us to exclude painting a person or section of your original photo or you may want us to modify the background or any other aspect.. Please provide as much detail as possible when you indicate your preferences and we will follow your instructions closely.
Will my portrait be signed?
We will only sign your portrait if you specifically request this when you place your order. If you wish to have your portrait signed, you must place a checkmark in the field regarding the signature when you place your online order.
How do you turn photos into portraits?
When we receive your photo and review the characteristics of the image, we determine which painter is best suited to paint your portrait. We then send your photo to the selected painter so he can start painting your portrait. Once finished, we check it by adhering to with our strict quality standards. Next, we either email you the photo or inform you via email that your portrait is ready to view on our website. You can then visit our site and check the photo of the completed portrait for your approval. If you are not completely satisfied with the result, you can request changes. We will make as many changes as necessary until you are fully satisfied.
How do I place an order?
To place an order, you only need to select the option “Ordering Your Portrait” that you will find in the main menu. Placing a portrait order of a portrait is very simple because we will guide you throughout each step of the process. When you choose to place an order, you select the characteristics of the portrait to receive a quote. Once the final price is confirmed, you choose the payment method which consists of PayPal or Moneybookers.. With PayPal, you can also make a payment with any major credit card, without actually opening up an account with the company. Once you select your preferred payment method, you will be directed to the selected gateway to complete payment at the company’s secure site.
How do I send my photos?
You can send us your photos in digital format, in paper format or negatives. If you are going to send them in digital format, you must upload them when you place your online order or you can email them to us later (the order assistant will show you how to do so once you place your order). If you haven’t chosen your photo, but would still like to formalize your order, you can always email us the photo(s) at a later date as long as you specify your order number. The email account where you will need to send them will be specified when you place your order.
If you are going to send negatives or traditional photos, you will need to send them any of the mailing addresses that appear in the Contact Us section. Make sure to clearly write your order number and the email address you used to register on our website. We will return the photo to you with your finished portrait.
What format is required for my digital photos?
If your photo is in digital format, we recommend that the image is a high enough resolution to enable our painters to see all the relevant details. In this case, we recommend that your photo be at least 200 kb. Your photo should be in any of the regular photo formats such as jpg, tiff, psd, bmp or gif.
I don’ have any digital photos. What should I do?
If you don’t have any digital photos, you can send us traditional photos or negatives to the addresses listed on our Contact Us page, along with your order number & user name (email account you used to register) . We recommend that your photos be at least4" x 6" (10cm x 15cm). We will return your photos your completed portrait when we deliver your order.
How will I be informed about the status of my order?
We usually communicate with our customers via email. Your email is also your account name at Guaranteed Portraits. We will notify you via email when your portrait is ready for review and confirmation as well as any other matters related to your portrait.
Due to anti-spam systems used by many of our customers, our messages won’t always arrive., This is why we recommend that you provide us with up to 3 email addresses when you activate your account. If one message does not reach you, we can try the other two.
We have a further way of checking if the email account you provide has any anti-spam software which will block our messages. If you want to confirm if your system can receive emails from us, please enter your email account in this box and press “send”. You will receive an immediate message from us if everything is working correctly.
You can also follow your order without an email account by visiting the order status page.. However, we will inform you about any changes regarding your order via email. Therefore, if we can’t communicate with you via email, you will need to check this order-status page on a regular basis to determine when your portrait is ready for review and to see if we have any other messages for you.
How long will the portraits take to be delivered?
The average delivery time to complete your order is 3 to 4 weeks from the moment of your order confirmation and receipt of all the necessary instructions until we can ship your completed portrait.. The delivery time will depend on the size and complexity of your particular portrait as well as the time in which you placed your order. Generally, order completion takes 3-4 weeks according to the following: :
Time required to paint portrait – 2 to 3 weeks
Time required for the portrait to dry adequately and shipment - 1 week
Will I be able to review my portrait before it is sent?
Once the portrait is finished, we will send a copy of it via email or we will advise you that your order is ready so you can check it on our order status page. If you are not fully satisfied with the final result after you check the photo of the portrait, you will be able to request changes.
How will my portrait be packed for shipment?
Your portrait will be packed in a carton or hard plastic tube to protect it during shipment. As soon as you receive your portrait, you should remove it from the mailing tube and frame it.
We take all necessary precautions to ensure that your painting will arrive in perfect condition However, if your portrait is damaged during shipment, please advise us immediately and we will advise you where to send it so we can either repair it or replace it with a new painting.
Are gift certificates available?
If you want to give a gift of a portrait to someone, but you want this person to choose the photo they would like portrayed, you can do so purchasing a gift certificate. You can purchase a gift certificate by completing the Gift certificate form. A gift certificate will allow the gift recipient to choose whatever photo/s he or she wants to use.
How do I know if I will like the finished portrait?
We guarantee that if you like the portraits we show on our website, you will also like the portrait that we will complete for you. More than half of our orders are repeat orders or ones that come from referred clients. We know that the future of our business depends on your complete satisfaction, so we make every effort to achieve this objective.
I have a public shop where I would like to sell your portraits. What should I do?
If you have a public shop and want to commercialize our portraits, please advise us by completing the Contact Form on the Contact Us page.
What are your prices?
You can check our prices on our prices page.
When do I have to pay when placing my order?
At the moment of your order confirmation, we will ask you to pay 20% of the value of your order as an order confirmation. Once your order is finished and after the approval of the portrait, we will ask you to submit the remaining 80% of the payment to confirm the final shipment of the portrait to your home.
Why do I have to submit 20% of the payment when I place my order?
The 20%payment represents confirmation of your order and is also a guarantee of your interest. It is also a confirmation that you like the style and method our artists use to paint portraits, the way we treat the light, the colors, the degree of similarity with the original photo, the degree of detail and the precision of the trace, etc.
What happens with the 20% I already paid if I don’t like or want the completed portrait?
If you are still not satisfied with your portrait after seeing the photo and requesting changes we will request a different portrayer to paint your portrait or we will refund the 20% which you paid in advance. We will determine the option that best suits your particular circumstances.
What currencies do you accept?
We accept Euros, American Dollars, Canadian Dollars, Sterling Pounds, Yen and Australian Dollars.
What methods of payment do you accept?
Guaranteed Portraits works with the most common and secure forms of online payment such as PayPal and Moneybookers. We also accept VISA and MasterCard payments through PayPal or Moneybookers. You don’t need to have an account with Moneybookers or PayPal to process a payment using your credit card.
You will be able to select your preferred method of payment when you place your order.
I am nervous about making an online purchase. What safety precautions do you use to protect my personal and financial information?
Guaranteed Portraits works with the most common and secure forms of online payment such as PayPal or Moneybookers.
In order to ensure the highest security available, all transactions are completed outside our website.. We use the most secure internet payment platforms to guarantee your payment security. At Guaranteed Portraits, we never receive your payment or credit card information since this is directly handled by our partners, PayPal or Moneybookers.
